Make adjustments to a transaction if you need to fix an error, reverse a previous transaction, add the net difference from another transaction, reprocess a transaction, or make changes to the payees on a transaction.
Adjust an existing transaction
You can only adjust transactions added by the system. When you adjust a transaction, it creates the adjusted transaction as a new transaction in the transactions table with the adjustments. This is to maintain data integrity and for auditing purposes. You can edit a transaction adjustment if changes are needed.
Go to Commissions > Crediting Rule.
Find and select the crediting rule you want to adjust transactions for.
Click the Transactions tab.
Find the transaction you want to adjust.
Click the menu â‹® > Adjust Transaction.
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In the Adjustment Reason & Notes section, complete the following:
Reason: Add a reason for the adjustment.
Note: Type a descriptions explaining the reason for the adjustment.
Optional. In the Extracted Fields section, click on the field data to make adjustments to the available extracted fields, as needed.
Optional. Under the Payee section, add, exclude, or adjust the splits for payees.
Click Create Adjustment.
Edit an adjusted transaction
You can only edit adjusted transactions. Edits to an existing adjustment will change the adjustment and add additional notes on the adjusted transaction.
Go to Commissions > Crediting Rule.
Find and select the crediting rule you want to edit the adjusted transactions for.
Click the Transactions tab.
Find the adjusted transaction you want to edit.
Note
Adjusted transactions display with a Notes icon.
Click the menu â‹® > Edit Transaction.
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In the Adjustment Reason & Notes section, complete the following:
Reason: Add a reason for the adjustment.
Note: Type a descriptions explaining the reason for the adjustment.
Tip
Ensure your notes are descriptive of any edits you make to adjustments for auditing and tracking.
Optional. In the Extracted Fields section, click on the field data to edit the available extracted fields, as needed.
Optional. Under the Payee section, add, exclude, or edit the split and quota for payees.
Click Update Adjustment.