Manually adjusting a transaction impacts the commissions ledger. The following are common scenarios and their impact on the ledger.
Salesforce adjustments to uncommitted transactions
Change to the amount in Salesforce on uncommitted transactions
Scenario: Change the amount of the original transaction in Salesforce from 5000 USD to 7000 USD on an uncommitted transaction.
Current cell data prior to changes:
Transaction table:
Amount: 5000
Commissions ledger:
Commissionable Amount: 5000.00 USD
Commission: 250.00 USD
Result: The original transaction is updated and the original commission is recalculated. Since the transaction is uncommitted, the original transaction is updated and there is only one transaction in the commission ledger.
Cell data after adjustment:
Transaction table:
Amount: 7000
Commissions ledger:
Commissionable Amount: 7000.00 USD
Commission: 350.00 USD
Change the opportunity name in Salesforce on uncommitted transactions
Scenario: Change the opportunity name of the original transaction in Salesforce from New Opportunity2 to Exemptions Oppty on an uncommitted transaction.
Result: The original transaction is updated with the new opportunity name. Since the transaction is uncommitted, the original transaction is updated and there is only one transaction in the commission ledger.
Change the split owner in Salesforce on uncommitted transactions
Scenario: Change name of the split owner in Salesforce.
Result: The original transaction and the original commission recipient is updated, the new split user will receive the commission and there is only one transaction in the commission ledger.
Change the split percentage in Salesforce on uncommitted transactions
Scenario: Change the split percentage from 100 to 70 in Salesforce.
Current cell data prior to changes:
Transaction table:
Amount: 3000
Forecast Split Percentage: 100
Commissions ledger:
Commissionable Amount: 3000.00 USD
Commission: 150.00 USD
Result: The original transaction and the original split percentage for commissions is updated. The commissionable amount and commissions calculated are updated in the commissions ledger.
Cell data after adjustment:
Transaction table:
Amount: 3000
Forecast Split Percentage: 70
Commissions ledger:
Commissionable Amount: 2100.00 USD
Commission: 105.00 USD
Salesforce adjustments to committed transactions
Change to the amount in Salesforce on committed transactions
Scenario: Change the amount of the original transaction in Salesforce from 5000 USD to 7000 USD on a committed transaction.
Current cell data prior to changes:
Transaction table:
Amount: 5000
Commissions ledger:
Commissionable Amount: 5000.00 USD
Commission: 250.00 USD
Result: The original transaction that is unlocked is updated. Since the transaction is committed, the original transaction does not change in the commissions ledger. A new transaction with the adjustment type trueup is created with the status as pending which adds the difference from the original transaction to reflect the change in Salesforce.
Cell data after adjustment:
Transaction table:
Amount: 7000
Commissions ledger:
Original transaction (earnings):
Commission Amount: 5000.00 USD
Commission: 250.00 USD
Status: Committed
New trueup transaction:
Commissionable Amount: 2000.00 USD
Commission: 100.00 USD
Status: Pending
Change the opportunity name in Salesforce on committed transactions
Scenario: Change the opportunity name of the original transaction in Salesforce from New Opportunity6 to Updated Oppty on an committed transaction.
Result: The original transaction is updated with the new opportunity name. Since there are no numeric value changes, the original committed transaction is updated with the new name.
Change the split owner in Salesforce on committed transactions
Scenario: Change name of the split owner in Salesforce.
Result: In the original transaction the recipient is updated. On the commissions ledger, a new transaction with the adjustment type trueup is created with the original split owner and a negative value to remove the commissions for the original owner. A second new transaction with the adjustment type earnings is created with the new split owner and the commissions with a status of pending. The original ledger entry remains unchanged in a committed status.
Change the split percentage in Salesforce on committed transactions
Scenario: Change the split percentage from 100 to 70 in Salesforce.
Current cell data prior to changes:
Transaction table:
Amount: 3000
Forecast Split Percentage: 100
Commissions ledger:
Commissionable Amount: 3000.00 USD
Commission: 150.00 USD
Result: The original transaction is updated. On the commissions ledger, a new transaction with the adjustment type trueup is created with a negative value to reflect the difference of the commission from the original split. The original ledger entry remains unchanged in a committed status.
Cell data after adjustment:
Transaction table:
Amount: 3000
Forecast Split Percentage: 70
Commissions ledger:
Commissionable Amount: -900.00 USD
Commission: -45.00 USD
Fullcast adjustments
Manage payees on uncommitted transactions
You need to replace the original payee with a different person before the period is closed.
Process: Edit payee to add a new manual payee or exclude an existing one.
Expected result: After running commission processing, the ledger will automatically exclude the original payee and add the new one.
Handle adjusted transactions
You need to create a new adjusted transaction on top of an original record:
Process: Create a new adjusted transaction and add manual payees.
Expected result: Commission processing will generate two distinct adjusted transaction entries in the ledger while maintaining existing records.
Include or exclude full transactions
Exclude: Excluding a transaction and running processing removes it entirely from the commission ledger.
Include: Re-including a previously excluded transaction and running processing restores it to the ledger.