You can cancel a document that has been sent but not yet signed. Canceling immediately invalidates the recipient's signing link — they will no longer be able to open or sign the document from the email they received. You must provide a reason when canceling.
Before you begin
Cancellation is only available for documents in Sent or Viewed status. Documents that have already been signed cannot be canceled.
Cancel a document
Go to Documents > Document Management.
Select the document group that contains the document.
In the Document Recipients grid, find the recipient whose document you want to cancel.
Click the menu ⋮ > Cancel Document.
In the Cancel Document dialog, enter a reason for the cancellation.
Click Confirm.
Warning
Canceling a document cannot be undone. Once a document has been cancelled, all approver and recipient signing links are permanently invalidated. If the document needs to be signed, send it again to generate a new signing link.