Cancel a document you've sent for signature so the recipient can no longer sign it — for example, when it went to the wrong person or the terms changed. Cancelling is immediate and permanent.
Before you begin
You cannot cancel a document once it has been Signed, Declined, Expired, or Failed.
Cancel a document
Go to Documents > Document Management.
Select the document group that contains the document.
In the Document Recipients grid, find the recipient whose document you want to cancel.
Click the menu ⋮ > Cancel Document.
In the Cancel Document dialog, enter a reason for the cancellation.
Click Confirm.
Warning
Cancelling a document cannot be undone. It permanently invalidates the signing links for that recipient and their approvers. Other recipients in the same send are not affected. To have the document signed after cancelling, send it again to generate a new signing link.