Policies
- Reading and Understanding policy status pages
- Round-robin functionality
- Round-robin functionality for package version 2.160 and above
- Routing Policies Overview
- Routing Policy Tags Overview
- Setting Up an SLA Policy in Fullcast
- Terminate Employee Policy Overview
- Understanding Industry codes
- Using Industry Taxonomy in Fullcast
- Video: Account Routing
- Video: Managing Holdouts in Fullcast
- Video: Speed to Lead - Automating Service Level Agreements
- Video: Territory-Based Lead Routing