Intended Audience
Admin, Salesforce Admin, CISO
If the Fullcast motion package workflow lightning app is not configured correctly in Salesforce, you will encounter an “Access Denied” error when trying to access it.
Warning
Accessing both the app and any Motion package workflow in Salesforce concurrently in the same browser is currently not supported.
Note
Make sure the step-by-step instructions have been followed for setting up the Assignment based workflow using the Motion Package in Salesforce.
Validate if the latest GTMs have been exported from the app to Salesforce
Validate if the account record is related to a territory before using the workflow to act on accounts
Validate if the user who is accessing the Assignment workflow exists as a user in the App
Validate if the user is a tenant admin or if a normal user an active assignment exits in the segments module