Log in to Fullcast for the first time

When a new user is added to Fullcast, they complete an account setup process before their first login. How you set up your account depends on whether your company uses single sign-on (SSO): without SSO, you set up a Fullcast password using the verification and password reset emails described below; with SSO, you sign in with your existing work credentials, as described in Log in with single sign-on (SSO).

Before you begin

Confirm that your tenant admin has created your user in Fullcast. When tenant admins create new users in Fullcast, the system sends a verification email and a password reset email to the email added to the user account.

The links sent to your email are single use and expire immediately after use. After you validate your account, use the following links to log in to Fullcast:

• Production site: https://app.fullcast.io/

• Pre-production (test) site: https://sandbox.fullcast.io/app/design/main

Account validation process

If you do not use SSO, complete these steps:

1. Verify your email address.

2. Create a password.

3. Complete Multifactor Authentication (MFA) configuration, if applicable.

If you use SSO, simply Log in with single sign-on (SSO) and you will be automatically validated.

Verify your email address

1. Log in to your email account.

2. Find and open the Verify your email message from support@fullcast.io.

3. Click Confirm Account.

4. Click Back to API Explorer Application.

   

Create a password

1. Log in to your email account.

2. Find and open the Password reset email message from support@fullcast.io.

3. Click Change Password.

   

4. Type your new password and and confirm the password in the indicated fields.

5. Click Reset password.

   Note

   The link in the Password reset email message is single use. If you close the window prior to saving your password, you cannot use the link again. You will need to ask your system administrator to request a new password link.

Log in with single sign-on (SSO)

If your company uses single sign-on (SSO), you don't receive a verification email or a password reset email. Your account is created automatically the first time you sign in through your company's identity provider, and you authenticate with your existing work credentials — there's no separate Fullcast password to set.

1. Go to the Fullcast login page (production: https://app.fullcast.io/).

2. Click Log In.

3. Enter your work email address.

4. When prompted, authenticate with your company's identity provider (for example, Google, Okta, or Microsoft).

5. After your identity provider confirms your sign-in, you're redirected to Fullcast.

Note

If you don't have access yet, ask your IT team to confirm you've been assigned the Fullcast application in your identity provider. Any invitation to set up SSO access comes from your own company's IT team or identity provider, not from Fullcast.

Troubleshoot access issues

If the following screen displays with You don't have access, contact your tenant admin to give you the appropriate permissions.