Requirements: Connection of an account to Ebsta requires Administrator rights in Ebsta and MS Office.
A service account can come disconnected if its configuration is changed or if the password is on a rotation policy. You will need to re-connect your service account to Ebsta if you receive an error message under your service account details by following the steps below.
- Click Manage Account.
- Click Office 365 OAuth or Exchange (on premise).
3. Input your Tenant ID and the email address of a user that you can test with, then click Connect.
To get your Tenant ID click on this link: https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Properties
or use the following Microsoft article :
https://docs.microsoft.com/en-gb/onedrive/find-your-office-365-tenant-id?redirectSourcePath=%252fen-us%252farticle%252fFind-your-Office-365-tenant-ID-6891b561-a52d-4ade-9f39-b492285e2c9b - Sign in as a Microsoft Administrator for the Tenant.
- Click Accept to give Ebsta Permissions. The service account connection requests the scopes shown below.
- Click **Confirm.
- *
- Once successfully reconnected, the error message will disappear and be replaced by a green connection symbol.
- Mailbox Restriction (optional)
If you would like to restrict access to specific mailboxes you can follow the steps here:-