Requirements: Connection of a service account to Ebsta requires Administrator rights.
A service account can come disconnected if its configuration is changed or if the password is on a rotation policy. You will need to re-connect your service account to Ebsta if you receive an error message under your service account details by following the steps below.
- Click Manage Account
- Click Gmail.
- Upload your JSON file for the service account, enter a mailbox as a testing address and click Connect.
Note: The Impersonation Email Address should be the email address of a valid mailbox and not an alias address. The mailbox will not be added or synchronised but will be used to validate the impersonation permissions the service account has. - Click **Confirm.
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- Once successfully reconnected, the error message will disappear and be replaced by a green connection symbol.
