Manage documents

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After you add a document to a document group, you can edit its details, send it to recipients for e-signature, track its status, and download signed copies.

Edit a document

  1. Go to Documents > Document Management.

  2. Select the document group that contains the document.

  3. In the Documents panel, find the document you want to edit.

  4. Click the menu â‹® > Document Details.

  5. Optional. Update the fields as needed (refer to add a document for a description of available fields).

  6. Optional. To update the document with a newer version:

    1. Click Delete on the document.

    2. Click Browse files and upload the document you want to replace.

  7. Click Continue.

  8. Preview the document and click Save & Continue.

Send a document

Sending a document delivers a personalized copy to each selected recipient for e-signature via Adobe Sign. Placeholder fields in the template are replaced with each recipient's data based on the merge entities you selected.

  1. Go to Documents > Document Management.

  2. Select the document group that contains the document.

  3. In the Documents panel, select the document.

  4. In the Document Recipients grid, select the checkboxes next to the recipients you want to send the document to.

  5. Click Send Documents.

  6. In the Send & Expiration Date window, set the expiration date for the signing link. The expiration date must be at least one day in the future.

  7. Click Continue.

  8. Click on a recipient to preview the document.

  9. Click Send Documents.

Track document status

After you send a document, the status updates automatically based on recipient activity. The following statuses are available:

Status

Description

Unsent

The document has been created but has not been sent to the recipient.

Sent

The document has been sent to the recipient via Adobe Sign. The recipient has not yet taken any action.

Viewed

The recipient has signed the document. The signed copy is stored and available for download.

Signed

The recipient has declined to sign the document.

Declined

The document could not be delivered to the recipient, typically because the email address is invalid or unreachable.

Failed

The signing link has passed its expiration date without the recipient completing the signature.

Download a signed document

Review and download documents that have been signed.

Note

Signed documents are retained for seven years.

  1. In the recipients grid, find the recipient with a Signed status.

  2. Click the menu â‹® next to the recipient.

  3. Select View Signed Document.