---
title: "Workflow Access Denied Error"
slug: "workflow-access-denied-error"
description: "This article provides directions for troubleshooting an \"Access Denied\" error message. "
tags: ["access management", "Advanced", "Error Message", "IT", "Troubleshooting"]
updated: 2025-12-18T18:25:30Z
published: 2025-12-18T18:25:30Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.fullcast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow Access Denied Error

If the Fullcast motion package workflow lightning app is not configured correctly in Salesforce, you will encounter an **Access Denied** error when trying to access it.

> [!CAUTION]
> Warning
> 
> Accessing both the app and any Motion package workflow in Salesforce concurrently in the same browser is currently not supported.

> [!NOTE]
> Note
> 
> Make sure the step-by-step instructions have been followed for [setting up the Assignment based workflow](/v1/docs/salesforce-integration-requirements) using the Motion Package in Salesforce.

- Validate if the latest GTMs have been exported from the app to Salesforce
- Validate if the account record is related to a territory before using the workflow to act on accounts
- Validate if the user who is accessing the Assignment workflow exists as a user in the App
- Validate if the user is a tenant admin or if a normal user an active assignment exits in the segments module