Maintaining accurate and timely data flow between Fullcast and Salesforce is paramount. Export issues directly impact your ability to effectively manage your team and drive revenue. Inaccurate data stemming from export failures can lead to misaligned territories, incorrect account ownership, and incorrect metrics.

Exported Content

When exporting from Fullcast, the following occurs:

Salesforce clean up 1:
Salesforce clean up 2:
GTM_Industry_Update:
GTM_Member_Update:
Account_Team_Update:

Export jobs transfer the following to Salesforce:

Export Statuses:

Completed: The export has been successful.
Completed with Errors: Some data was exported but there was an issue with some records. Check the error logs for more details.
Pending: The export is waiting to start.
Queued: The export is in line and will start soon.
Running: The export job is processing
Failed: The export encountered an error and did not complete. Follow the below process to troubleshoot failed exports.

Troubleshooting Export Issues

Access your Fullcast instance and switch to the appropriate plan.

Navigate to Setup > Jobs > Job Status and Find the failed job.

If…	Then…
A failed job is present	Click the information icon to the right of the failed job. Search for “cause” to Find the error message. Provide this error message when contacting support. Contact Fullcast Customer Support.
A failed job is not present	Proceed to Step 3.

Determine if the export job completed with errors.

If…	Then…
The export job completed with errors	Click the information icon to the right of the job in question. Review the Job Information to determine what failed and proceed as appropriate.
The export job failed	Proceed to Step 4.

Review the variables tab to determine if the export was full or partial. Review the “full_extract” line for a 0 or 1. 0 is a partial import and 1 is a full import.
If…
Then…