--- title: "Troubleshoot Reporting (Beta)" slug: "troubleshoot-reporting-beta" description: "Why is my Fullcast Reporting (Beta) report empty, slow, or showing different numbers, and how do I fix it?" tags: ["reporting beta", "Troubleshooting", "FAQs", "empty report", "double counting"] status: "update" updated: 2026-11-14T20:58:22Z published: 2026-11-14T20:58:22Z canonical: "support.fullcast.com/troubleshoot-reporting-beta" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.fullcast.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot Reporting (Beta) > [!NOTE] > Early access feature > > This feature is currently available for early access. Contact your CSM for more information. Fixes for the most common surprises in Reporting (Beta), such as empty reports, totals that differ between people, and fields that won't show up. Check here before you rebuild a report. ## My report is empty - **A dataset filter rules out the time period.** Dataset filters limit every report on the dataset. If the dataset keeps only deals closing in the next two fiscal quarters, a report for last quarter has nothing to show. Widen the dataset filter, or change the report's time period. - **A join is set to WITHOUT.** **WITHOUT** keeps only records that have no match, and the related card's fields drop out. Click the join label to switch to **with** or **with or without**. - **A drill-down condition hides the hierarchy from you.** On Territory and Product datasets, viewers whose assignments don't match the **Who can drill into** conditions get an empty report. Check the conditions in the dataset's **Drill-downs** panel. ## Two people see different numbers in the same report This is expected. Every dataset is secured by a hierarchy, so each person sees only the rows in their own part of it. Drill-down conditions can narrow that further. Tenant Admins and Reporting users see everything. ## A total looks too high Check the row badge, such as **Each row = 1 opportunity**. When rows are opportunities, a field from the account, such as annual revenue, repeats on every opportunity row for that account, so its sum counts the same account several times. Total fields that belong to the record each row represents, or change the dataset so each row is the record you want to total. ## Auto (best fit) picked the wrong chart Choose the type yourself from **REPORT TYPE**. For example, a **VIEW BY** field that looks like a place name can turn the report into a map with a note that some places couldn't be located. ## I can't save my report **Save report…** stays off until the report has run once. Click **Run**, then save. ## A field or record type I need isn't there - **The dataset restricts its fields.** Open the card's **Configure** panel. If **Available fields** is set to **Restricted — only the fields I pick**, add the field there. - **The record type isn't connected.** **Add related data** lists only record types with a relationship set up for your tenant. Ask your Tenant Admin to check the relationship in **Settings** > **Entities & Fields**. - **You need the same record type twice.** A dataset can't link to the same record type through two different fields yet, such as an account's owner and its BDR, both pointing at People. ## My formula shows "Several fields are named…" Two record types in the dataset have a field with that name. Add the record type in front of it, such as `[Opportunities: Created Date]`. ## Fields disappeared after I picked a drill-down A report's columns follow its drill path, so picking a drill-down can clear **VIEW BY** fields that don't fit. Choose the drill-down first, then add the rest of the fields. ## Convert to metric isn't available, or a number isn't a metric - A total you see in a report, including a **Value (KPI)** number, isn't a saved metric until you use **Convert to metric…** from the report's **⋮** menu. - **Convert to metric…** works on some report types and not others. If it isn't offered, try the report as a **Summary table**. ## My report is slow Look at **Performance** under the results, and expand **details + query plan** to see where the time goes. Related lists with many records, such as every opportunity on every account, slow a report the most. Add dataset filters to keep only the records you need. ## Related - [Build a dataset in Reporting (Beta)](/build-a-dataset-in-reporting-beta.md) - [Set up drill-downs in Reporting (Beta)](/set-up-drill-downs-in-reporting-beta.md) - [Build and save a report in Reporting (Beta)](/build-and-save-a-report-in-reporting-beta.md) - [Add calculated fields and measures in Reporting (Beta)](/add-calculated-fields-and-measures-in-reporting-beta.md)