---
title: "Troubleshoot mass update or clone assignments error"
slug: "troubleshoot-mass-update-or-clone-assignments-error"
description: "Troubleshoot when cloning or mass updating coverage assignments fails and you receive an error."
tags: ["mass update assignments", "clone assignments", "coverage assignments", "error", "Troublehsooting", "audit log interpreter"]
updated: 2025-12-17T21:00:39Z
published: 2025-12-17T21:00:39Z
canonical: "support.fullcast.com/troubleshoot-mass-update-or-clone-assignments-error"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.fullcast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot mass update or clone assignments error

If there is an error updating or cloning assignments, an error icon temporarily displays:

![assignments.massUpdate error icon and displayed message when you hover-over icon.](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/image(222).png?sv=2026-02-06&spr=https&st=2026-11-09T05%3A34%3A07Z&se=2026-11-09T06%3A34%3A07Z&sr=c&sp=r&sig=TB1l0JcEtFEGp2YU6%2F8IY34gUw8hEhDKjNoH41zEoC8%3D)

1. Go to **Settings > Audit > Logs**.
2. Find the appropriate audit log entry with the following information:

![Location of error message in Settings > Audit > Logs.](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/image(223).png?sv=2026-02-06&spr=https&st=2026-11-09T05%3A34%3A07Z&se=2026-11-09T06%3A34%3A07Z&sr=c&sp=r&sig=TB1l0JcEtFEGp2YU6%2F8IY34gUw8hEhDKjNoH41zEoC8%3D)

| Error | Timestamp | Event | User Name | Status |
| --- | --- | --- | --- | --- |
| Mass update error | Date and time you received the error. | `assignments.massUpdate` | your username | `failed` |
| Clone assignment error | Date and time you received the error. | `assignments.clone` | your username | `failed` |
3. Use [audit log interpreter](/v1/docs/interpret-audit-events-and-error-traces#interpret-audit-log-events) to help troubleshoot the error.