ServiceNow Integration

Fullcast has limited integration with your ServiceNow data model.

Note
ServiceNow with Fullcast is not yet a self-service integration, contact your CSM to set up the integration:

Supported functionality

The ServiceNow integration is a scoped application (equivalent to a Salesforce Managed Package) and focuses on core planning and compensation features. It does not yet support policies like routing and holdouts.

Functionality	Status	Description
Territory management	✅ Supported	Full support for territory structures and definitions.
Quota and capacity	✅ Supported	Fully functional quota and capacity planning modules.
Pay and commissions	✅ Partially supported	Full support for the Pay module except: ❌Multi-currency ❌Account and Opportunity teams for crediting
Routing and policies	❌ Not supported	No routing logic, holdouts, or automated account assignment.
Self-service import	❌ Not supported	The integration UI does not yet allow customers to map fields themselves (refer to Implementation section).

Data Model

The data model for Fullcast import and export jobs include both standard and custom objects.

Light blue: Standard tables in ServiceNow
Darker blue: Fullcast scoped application tables

Data model for ServiceNow Integration.

GTM team table

ServiceNow does not have a native Account Team object, Fullcast created a custom table called GTM Team table within the scoped application to manage these records:

GTM Team table links to the Fullcast GTM record. All people assigned to a territory, team, or product where the role is enabled for export will be linked with the node in which they are assigned to.
It avoids scalability issues seen in Salesforce (where pushing millions of account team records causes performance drag) and ensures the table is always available regardless of the customer's specific ServiceNow configuration.

Implementation

ServiceNow with Fullcast is not yet a self-service integration, contact your CSM to implement:

Import (ServiceNow > Fullcast): Manual Configuration Required.

Export (Fullcast > ServiceNow): Standardized export pushes relevant data to the tables in the ServiceNow scoped application. You can then build workflows in ServiceNow to take that data and populate it elsewhere.

Fullcast-updated tables	Description
Fullcast GTM table	Captures the hierarchical territory, teams, and product structures created in Fullcast.
GTM team table	Captures coverage assignments from a territory and writes it to the GTM team table.
Fullcast member tables (team, territory, product)	Links the Fullcast GTM record to a specific record.