Managed Package v2.19x releases for enhancements and various minor bug fixes that integrate with Salesforce. You can manually install Managed Package updates to your instance of Fullcast.
Managed Package 2.199 (28 May 2025)
Concurrent API request limit updates
Users were experiencing concurrent API request limit issues within Salesforce due to the average runtime of the Fullcast Managed Package taking too long. This was partially fixed by converting API requests to be asynchronous to prevent too many from sending at the same time.
Account Hierarchy restructure
When parent accounts were removed from the CRM it caused the children accounts to disconnect from the account hierarchy and you had to manually add a new parent. Now when a parent account is removed, it triggers the children accounts to automatically find and connect to the parent one level higher than the one that was removed.
Managed Package 2.198 (15 May 2025)
Territory member export error fix
During territory member export the error message,
CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, was displaying because the Territory Member trigger was cleaning up the account teams during both the export job and routing queue execution. This was fixed so the clean up only executes during the routing queue execution and is not duplicated.
Managed Package 2.197 (28 March 2025)
Territory routing for multi plan
You can now route account territories in multiple active plans.