When a new user gets added to the application, they need to complete the account creation and verification process outlined in this article.
Instructions
Verify Your Email Address: Open the Verify Your Email Address email and follow the steps.
Sample of the Verify Your Email Address email
Create Password: Open the Password Reset Email and follow the steps.
Sample of the Password Reset Email
NOTE: The login link in the Reset Your Password email can only be used once. If you click the link, and then close the window before saving your new password, the link will be expired, and you will need to request a new password from your system administrator.
Email address verification and password reset process.
Initial Log In
Access your Fullcast instance
For Prod: https://app.fullcast.io/
For PreProd: https://sandbox.fullcast.io/app/design/main
Enter your username and password in the corresponding fields.
Use your preferred authenticator app to follow the steps to Secure Your Account.
Before your first login, you will be prompted to scan a QR code with your preferred authenticator app.
Contact your tenant admin: The tenant admin may need to adjust your access permissions.
Log back in: After logging out the first time use the following domain links.
For Prod: https://app.fullcast.io/
For PreProd:https://sandbox.fullcast.io/app/design/main
Always use these URLs for future logins. The link sent in the account creation process will only allow you to reset your password once, it will not allow you to login.
NOTE: When you log back in, if you see a screen that says "You don't have access" contact your tenant admin who can grant you the appropriate permissions.
If you see this screen upon completing the account verification and password reset process, contact your organization's Tenant Administrator.