---
title: "Chat with the Fullcast AI assistant"
slug: "fullcast-ai-assistant"
description: "Set up and chat with the Fullcast AI assistant in Fullcast and Slack and use the Explain this log feature in the Audit Log. "
tags: ["AI assistant", "chatbot", "Fullcast Assistant", "slack support", "support", "Technical Support"]
updated: 2025-09-24T15:04:27Z
published: 2025-09-24T15:04:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.fullcast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with the Fullcast AI assistant

The Fullcast AI assistant is a built in chatbot that can help you understand, navigate, and configure your Fullcast tenant. The assistant provides contextual information based on the available support documentation to help you with territory management, quota settings, capacity planning, lead routing, commissions calculation, and more.

You can chat with the assistant directly in Fullcast or through Slack.

> [!NOTE]
> Note
> 
> To enable the Fullcast AI assistant in your tenant, contact your CSM.

## Chat with the assistant in Fullcast

1. Log in to Fullcast.
2. Click the Fullcast support option in the top user management menu.

![The Fullcast support option highlighted.](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/image(274).png)
3. The first time you use the Fullcast assistant, a disclaimer will display, click **Accept**.
4. In the chat window, type your question or click the suggested prompts to begin your chat.

## Chat with the assistant in Slack

You can chat with the Fullcast AI assistant in Slack which will provide the same support and information as when you chat with the assistant in your Fullcast instance.

1. Open the Slack application.
2. Go to **Home**.
3. Click **Apps > Manage > Browse apps**.

![](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/image(273).png)
4. In the **Search**field, search for **Fullcast Assistant**.
5. Click **Go to app**.

![Go to app option highlighted.](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/image(275).png)
6. Type questions in the chat window to begin your chat.

> [!NOTE]
> Note
> 
> For more information on how to configure specific slack messages or troubleshoot slack issues, refer to the [slack help center](https://slack.com/help).

**Customer success manager:**A customer service support person who ensures customers achieve their desired outcomes and receive maximum value from Fullcast.