---
title: "FAQ: Login issues"
slug: "faq-login-issues"
description: "This article provides information and directions for troubleshooting login issues in Fullcast. "
updated: 2025-05-15T20:37:33Z
published: 2025-05-15T20:37:33Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.fullcast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ: Login issues

#### What should I do if I forget my password?

1. On the login screen, type in your username.
2. Click **Forgot Password**.
3. In the **Email address** field, type in your registered email.
4. Check your email for a password reset link and follow the instructions.

#### What should I do if I forget my username?

Contact Fullcast Customer Service by email or phone. Your password will be reset and you will receive an email with your username and new password.

#### Why was I moved to a new authentication process?

We’ve upgraded our security to protect your information better.

#### How do I enable MFA?

Only tenant admins have access to enable MFA. Refer to [Enable Multifactor Authentication (MFA)](/v1/docs/enable-multifactor-authentication) for more information.

> [!NOTE]
> **Note**
> 
> If MFA is enabled, the MFA screen will appear on the login page.

![](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/ce72549a-56b3-44f7-8d25-bd2eda19bfe7.png)

#### What if I see a `400 Bad Request` error?

1. Right-click on the application and select **Inspect**.
2. In the **Developer Tools** panel, click **Application**.
3. Expand the **Cookies**option.
4. Right click on the Fullcast URL and click **Clear**to delete cookies associated with Fullcast.
5. Close all browser windows and try to log in again.

> [!NOTE]
> Note
> 
> If the issue persists, clear your browser cache or use a private browsing session.

#### What if I receive `Invalid Credentials` message:

1. Reset your password and try to log in again.
2. Check with another user to see if your account is still active.
3. Ensure your account is not unlicensed by checking the **Teams**module.