---
title: "Configure Contact Routing in Salesforce"
slug: "configuring-contact-routing-in-salesforce"
updated: 2026-04-23T21:20:31Z
published: 2026-04-23T21:20:31Z
canonical: "support.fullcast.com/configuring-contact-routing-in-salesforce"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.fullcast.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Contact Routing in Salesforce

Configure duplicate records.

1. Go to **Setup > Administer/Data Management/Duplicate Management > Duplicate Rules.**
2. Click **Standard Contact Duplicate Rule**.
3. select the checkbox for **Active** field.

> [!NOTE]
> Note
> 
> This ensures only the **Dealing with Duplicates** section in **Contact Routing** works
4. In the **Mapped** link, complete the fields based on the match percentage you need (refer to [field mapping in Salesforce](https://help.salesforce.com/s/articleView?id=sf.ddc_data_integration_field_mapping.htm&type=5)):
  1. For a 100% match, complete all the fields.
  2. For a 50% match, complete at least half of the fields.

![Configure Duplicate Records](https://cdn.document360.io/369efcf7-66f9-4f6b-9d45-9ca24a5b06cf/Images/Documentation/file-owlzo68ndk.gif)