Configuring Tenant ID in Routing Policies

Once you log in to Salesforce, below are the steps that need to be taken to configure the tenant id:

  1. Go to SETUP.
  2. Type Custom Metadata Type in the Quick Search bar and select it.
  3. Go to Fullcast Policy Setting.
  4. Select Manage Records against  Fullcast Policy
  5. Click on Edit against Tenant Id record 
  6. Enter the Tenant Id to which the Salesforce Instance is connected.
  7. Select Save.

You can find your Fullcast tenant ID by clicking on your avatar. 

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